Refund Policy
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
- Service was not delivered due to an error on the part of Jummy Export Logistics Ltd.
- Shipment was canceled prior to dispatch, and no costs were incurred.
2. Non-Refundable Situations
- Refunds will not be issued for delays caused by customs, weather conditions, or other external factors.
- Completed services or successfully delivered shipments.
3. Refund Request Process
To request a refund, customers must:
- Submit a written request within 7 days of the issue.
- Provide relevant details, such as the invoice number, shipment tracking number, and description of the issue.
4. Refund Processing Time
Once approved, refunds will be processed within 14 business days and issued to the original payment method.
5. Contact Information
If you have questions or concerns about our refund policy, please contact us:
Privacy Policy
At Jummy Export Logistics Ltd, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the data you share with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email, phone number, and payment details.
- Shipping Details: Shipment contents, destination, and tracking information.
- Website Usage Data: IP address, browser type, and pages visited on our website.
2. How We Use Your Information
Your information is used to:
- Process shipments and provide logistics services.
- Communicate with you regarding your orders or inquiries.
- Enhance website functionality and user experience.
- Comply with legal and regulatory requirements.
3. Data Security
We implement industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of data transmission or storage is completely secure.
4. Sharing Information
We do not sell your personal data. Your information may be shared with:
- Third-party carriers or service providers for delivery purposes.
- Government authorities when required by law.
5. Your Rights
You have the right to:
- Access and update your personal data.
- Request deletion of your data where applicable.
- Withdraw consent for marketing communications.
6. Cookies
We use cookies to improve website functionality and analyze usage. By using our website, you consent to the use of cookies. You can manage cookie settings through your browser.
7. Contact Information
If you have any questions or concerns regarding this policy, please contact us:
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